Know what happens before you buy.

Shipping and delivery

• Service area: United States during the initial launch.
• Production: Each personalized item enters production only after payment and detail review. The current estimate is shown on the final product listing.
• Delivery: Orders ship from China through a tracked cross-border service such as YunExpress and may be handed to a US last-mile carrier.
• Tracking: The tracking number is added to the Track Order page after dispatch.
• Address accuracy: Customers must provide a complete street address, city, state and ZIP code. Contact support immediately if an address is wrong; changes are not guaranteed after dispatch.

Delay, loss and delivered-but-missing parcels

Cross-border delivery estimates are not guarantees. If tracking has not moved for seven business days, a parcel is confirmed lost, arrives damaged, or shows delivered but cannot be found after checking with household members and the local carrier, contact support. We will investigate with the carrier and provide the applicable remedy.

Personalized items: returns, remakes and refunds

Personalized products cannot normally be resold, so change-of-mind returns are not accepted. This does not reduce remedies available for goods that are defective, damaged, materially different from the confirmed order, or not delivered.

• Report damage, manufacturing defects or incorrect personalization within 30 days of delivery.
• Include the order number, a description and clear photos of the item and packaging.
• After review, the remedy may be a corrected remake, replacement or refund, depending on the problem.
• Customers are not asked to return a defective personalized product unless support provides written instructions and a prepaid method.
• Approved refunds are sent to the original payment method. PayPal or the issuing bank controls final posting time.

Changes and cancellations

Contact support as quickly as possible. A name, phone number, photo, option or shipping address can be changed only before production or dispatch reaches the point where the change is no longer possible. A full cancellation is available before production begins. Once a personalized item enters production, cancellation for change of mind is not guaranteed.

Privacy

We collect the information needed to create, pay for, deliver and support an order: name, email, phone, shipping address, order details, uploaded pet photos, payment references and delivery events.

• Payments: PayPal processes payment details. Pawcasso stores payment references, not full card numbers.
• Production and delivery: Necessary order information may be shared with the selected producer, YunExpress or another logistics provider, and the US last-mile carrier.
• Hosting and email: Infrastructure and transactional-email providers process data only to operate the store.
• Photos: Customer photos are private and are not used in marketing without separate permission. Production photos should be deleted when no longer needed, normally within 90 days after order completion, unless a support dispute requires temporary retention.
• Retention: Accounting and transaction records are retained where required by law. Support records are kept only as long as reasonably necessary.
• Analytics: The current store records basic first-party page and product counts. Advertising trackers should not be activated without updating this notice and providing any required choices.

To request access, correction or deletion, email support@hwx01ai.com. Some transaction records cannot be deleted immediately where retention is legally required.

Terms of service

• Prices are shown in USD. Shipping charges are shown before payment.
• Submitting a photo confirms that you have permission to use it for the requested product and that the content does not infringe another person's rights.
• You are responsible for checking submitted names, phone numbers, dates and options.
• Minor differences in placement, tone or finish may occur in made-to-order production; material differences and defects remain covered by the remedies policy.
• Orders may be refused or cancelled for suspected fraud, unlawful content, technical pricing errors, unavailable supply or inability to deliver. Any captured payment for a cancelled order will be refunded.
• Nothing in these terms excludes consumer rights that cannot legally be excluded.

The seller is registered in the People's Republic of China. These terms are governed by applicable laws of the People's Republic of China, without limiting mandatory consumer rights that apply in the customer's jurisdiction. For a dispute, contact support first so the order can be investigated.

Contact and legal entity

Email support@hwx01ai.com or use the support guide. Include the order number and checkout email. Target response time: one business day.

Inner Mongolia Xingyan Information Technology Co., Ltd.
内蒙古星砚信息科技有限公司
Room 5060-51, Talent Building, Building 3, Talent Innovation Valley, Helingeer New District, Hohhot, Inner Mongolia, China.
内蒙古自治区呼和浩特市和林格尔新区人才创新谷3号楼（人才大厦）5060-51室