Support

Tell us what the order needs.

We aim to reply within one business day. Time-sensitive changes are not guaranteed after production or dispatch.

Order change

Name, photo, option, address or cancellation request.

Email order support

Delivery problem

No tracking movement, confirmed loss, delivered but missing.

Check tracking first

Damage or defect

Include order number and clear photos of the item and packaging.

Start a remedy request

Email details

support@hwx01ai.com

Order number, for example PW-1A2B3C
Checkout email
What happened and the outcome you need
Photos for damage, defect or incorrect production

Do not email card details, passwords or government identification.

Business information

Inner Mongolia Xingyan Information Technology Co., Ltd.
内蒙古星砚信息科技有限公司

Room 5060-51, Talent Building, Building 3, Talent Innovation Valley, Helingeer New District, Hohhot, Inner Mongolia, China.
内蒙古自治区呼和浩特市和林格尔新区人才创新谷3号楼（人才大厦）5060-51室